
FAQ's
Hopefully, what lies below are sensible answers to the most frequent questions we've been asked to date. If you can't find what you're looking for, feel free to give us a call on +44 161 509 2055.
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Frequently Asked Questions
GENERAL
We’re always available to talk or answer questions you might have. You can reach us by phone on +44 161 509 2055, or you can send us an email at info@blakemill.com.
To keep you Blake Mill shirts looking and feeling great for as long as possible, wash in warm water at a temperature no higher than 40°C. We recommend 30°C if there are no significant marks. Use a colour-safe, non-bleach detergent, then hang up to line dry (no tumble dryer please). All of this and more is included on the care label in each shirt.
Tough question! We like to describe our shirts as having a “tailored fit”. This means they’re nowhere near as narrow as a slim or skinny fit, but have enough shape to them that they won’t billow around you like a sail. This is similar to what you’ll find with brands such as Eton, or Gant.
If you find your shirt doesn’t fit, you can return it to us free of charge for a full refund or in exchange for another size.
Fashion has an appalling reputation when it comes to manufacturing: child labour, third world exploitation, factories collapsing on worker’s heads. Making garments cheaply comes at an incredible price.
We didn’t want anything to do with it. So we make our shirts in Türkiye with reputable and experienced factories. The people are well paid, treated with respect, and work in decent conditions.
No quibble refunds mean exactly that. Maybe you don’t like the colour, the size, or the fit. Maybe you just didn’t like our box. It doesn’t matter, all items returned to us in a saleable condition will result in a full refund.
Anything you want to ask, give us a call on +44 161 509 2055 or send us an email at info@blakemill.com. We’ll always do our best to help.
ORDERS AND SHIPPING
Our fulfilment team is quick but we will try! We aim to ship all orders placed before 4PM on that same day (Monday to Friday UK time). We recommend giving us a call as soon as you can on +44 161 509 2055 to let us know what you need.
We aim to ship all orders placed before 4PM on that same day (Monday to Friday UK time). After that, items will be dispatched on the next working day.
Our standard delivery is free within the UK and we will get your order to you within two days (excluding Sundays and bank holidays) assuming your order is placed prior to 4:00PM UK time on a business day.
For a fee of £5.00, we are able to ship your order on the next day (excluding Sundays and bank holidays) assuming your order is placed prior to 4:00PM UK time on a business day. Note that expedited delivery is not available to customers in Aberdeenshire, British Forces PO, Belfast, Guernsey, Isle of Man, Inverness, Jersey, Inner Hebrides or the Shetland Islands.
Shipping to North America takes anywhere from 5 to 15 business days. If you need any special arrangements please get in touch by phone on +44 161 509 2055 and we’ll do our best to help.
For a fee we ship to Germany, France, the Netherlands and the Republic of Ireland IN THE EU. You may get charged import duties if your order value, including shipping exceeds €150. Please keep that in mind, to avoid unexpected surprises.
We also ship, for a fee to Switzerland, USA, Canada, UAE, Australia and New Zealand.
Once you reach our checkout page, discount codes of any type can be entered in the box labelled “Discount” on the right hand side. Once you’ve typed it in, just press the “Apply” button to see the discount applied to your total.
PRe-orders
Pre-Orders are usually dispatched within 8 weeks of placing your order. Shipping dates are specified in the product description of each of the pre-order shirts.
We order our designs in limited quantities and pre-ordering guarantees you get the design and fit you want.
As soon as you place your order, payment will be taken on the card you use to checkout.
We can refund your order anytime up to 30 days after you receive your order. Please contact our customer service team at info@blakemill.com and they will arrange a full refund for you.
RETURNS OR EXCHANGES
The most important thing to us is that you are happy with your Blake Mill shirt. If that is not the case, for any reason, we will offer a full refund. Don’t like the colour? Send it back. Don’t like the fit? Send it back! Just return the shirt along with the completed returns form to our UK warehouse (Blake Mill, c/o Torque, Wortley Moor Road, Wortley, Leeds, LS12 4JH, United Kingdom). If you would like to discuss your return with us then get in touch by phone on +44 161 509 2055, or you can send us an email at info@blakemill.com. All garments returned to us in saleable condition qualify for an exchange (if purchased at full price) or a refund at your option. Any shirts with a defect will be replaced or refunded also at your option.
Once your return reaches us, we will process your refund or send out a replacement within 3 working days.