FAQ

We’re always available to talk or answer questions you might have. You can reach us by phone on +44 161 509 2055, or you can send us an email at info@blakemill.com.

To keep you Blake Mill shirts looking and feeling great for as long as possible, wash in warm water at a temperature no higher than 40 °C. We recommend 30 °C if there are no significant marks. Use a colour-safe, non-bleach detergent, then hang up to line dry (no tumble dryer please). All of this and more is included on the care label in each shirt.

Tough question! We like to describe our shirts as having a “tailored fit”. This means they’re nowhere near as narrow as a slim or skinny fit, but have enough shape to them that they won’t billow around you like a sail. This is similar to what you’ll find with brands such as Eton, or Gant.

If you find your shirt doesn’t fit, you can return it to us free of charge for a full refund or in exchange for another size.

Fashion has an appalling reputation when it comes to manufacturing: child labour, third world exploitation, factories collapsing on worker’s heads. Making garments cheaply comes at an incredible price.

We didn’t want anything to do with it. So we make our shirts in Turkey with reputable and experienced factories. The people are well paid, treated with respect, and work in decent conditions.

No quibble refunds mean exactly that. Maybe you don’t like the colour, the size, or the fit. Maybe you just didn’t like our box. It doesn’t matter, all items returned to us in a saleable condition will result in a full refund.

Anything you want to ask, give us a call on +44 161 509 2055 or send us an email at info@blakemill.com. We’ll always do our best to help.

Our fulfillment team is quick but we will try! We aim to ship all orders placed before 4PM on that same day (Monday to Friday UK time). We recommend giving us a call as soon as you can on +44 161 509 2055 to let us know what you need.

We aim to ship all orders placed before 4PM on that same day (Monday to Friday UK time). After that, items will be dispatched on the next working day.

Our standard delivery is free within the UK and we will get your order to you within two days (excluding Sundays and bank holidays) assuming your order is placed prior to 4:00PM UK time on a business day.

For a fee of £3.00, we are able to ship your order on the next day (excluding Sundays and bank holidays) assuming your order is placed prior to 4:00PM UK time on a business day. Note that expedited delivery is not available to customers in Aberdeenshire, British Forces PO, Belfast, Guernsey, Isle of Man, Inverness, Jersey, Inner Hebrides or the Shetland Islands.

Shipping to North America takes anywhere from 5 to 15 business days. If you need any special arrangements please get in touch by phone on +44 161 509 2055 and we’ll do our best to help.

For a fee we ship to Germany, France, the Netherlands and the Republic of Ireland IN THE EU. You may get charged import duties if your order value, including shipping exceeds €150. Please keep that in mind, to avoid unexpected surprises.

We also ship, for a fee to Switzerland, USA, Canada, UAE, Australia and New Zealand.

Once you reach our checkout page, discount codes of any type can be entered in the box labelled “Discount” on the right hand side. Once you’ve typed it in, just press the “Apply” button to see the discount applied to your total.

The most important thing to us is that you are happy with your Blake Mill shirt. If that is not the case, for any reason, we will offer a full refund. Don’t like the colour? Send it back. Don’t like the fit? Send it back! Just return the shirt along with the completed returns form to our UK warehouse (Blake Mill, c/o Torque, Wortley Moor Road, Wortley, Leeds, LS12 4JH, United Kingdom). If you would like to discuss your return with us then get in touch by phone on +44 161 509 2055, or you can send us an email at info@blakemill.com. All garments returned to us in saleable condition qualify for an exchange (if purchased at full price) or a refund at your option. Any shirts with a defect will be replaced or refunded also at your option.

Once your return reaches us, we will process your refund or send out a replacement within 3 working days.

Klarna is a payments service that helps you buy the things you want or need. Right now, over 100
million people worldwide use Klarna at over 200,000 online stores.

Klarna’s Pay in 3 instalments is a credit product that lets you spread the cost of your purchases over 3 equal payments. Klarna will take the payments from your debit or credit card directly so you don't have to worry about missing a payment. Klarna will take the first payment when you make thepurchase, the second 30 days later and the final payment 60 days from your purchase date. You can see your past and future payments at any time using the Klarna app.

Pay later in 30 days is a credit product which lets you pay any time within 30 days of your purchase
without interest or fees when you pay on time. You can make this payment using a credit or debit card on the Klarna app or
logging into www.klarna/com/uk. Klarna will send you a confirmation email once your order is
confirmed with full details. You can see both past and future payments using the Klarna app.

You need to be at least 18 years old and a UK resident to use Klarna’s credit products including Pay in
3 instalments. When you choose Klarna they will also check the information you provide and your
financial situation.

You need to be at least 18 years old and a UK resident to use Klarna’s credit products including Pay later in 30 days. When you choose Klarna they will also check the information you provide and your financial situation.

Yes, you can. If you see Klarna Pay later in 30 days when you go to an online checkout then Pay later in 30 days is available to you. Every time you use Pay later in 30 days, Klarna will check to see whether you can use the service again for each additional purchase.

Klarna offers Pay later in 30 days based on a number of factors such as the purchase amount,
previous order history. If you are 18 or over, you can improve your chances of being offered Pay later in 30 days by ensuring you provide your full name, accurate address details and arrange shipping to your registered billing address. All orders are assessed individually. Just because you have been accepted for Pay later in 30 days before does not mean it will be offered for every order. In turn, if your application for Pay later in 30 days is denied, it does not mean it will be denied for future orders.

If you want to purchase something using Klarna’s Pay later in 30 days, you'll need to share your phone number, email address, current billing address and your credit or debit card details. If Klarna need to talk to you urgently they'll use the phone number you've shared. For any other information Klarna need to share with you, they'll send this to your email address.

When you use Pay later in 30 days, Klarna will perform a credit search. This means Klarna will look at certain information in your credit report to decide whether to approve your purchase.

You can pay any time within 30 days of your purchase without interest or fees when you pay on time. You can make this payment using a credit or debit card on the Klarna app or logging into www.klarna/com/uk. Klarna will send you a confirmation email once your order is confirmed with full details. You can see both past and future payments using the Klarna app.

As soon as Blake Mill have accepted your cancellation/return, Klarna will cancel any future scheduled payments as well as refund any amounts due. The return will be reflected in the Klarna app immediately.

Pay later in 30 days is a credit product and you are required to make your payment to Klarna. Klarna may also share information about your missed payments with credit reference agencies. This means you may find it difficult or more expensive to use Klarna or other lenders' credit products in the future. Full details can be found in the Klarna terms and conditions here.

If you choose to pay for your order using Pay later in 30 days, Klarna will send you an email showing
you how to pay. The email will have a link you can use to make this payment using your credit or
debit card.

Payment information is processed securely by Klarna. No card details are transferred to or held by Blake Mill. All transactions take place through connections secured with the latest industry
standard security protocols.

Yes. Just go to the Klarna app or log onto Klarna.com/uk.

Klarna will notify you via email and push notification from the Klarna app when a payment is due and when this has successfully been collected, or in the unlikely event of your payment failing. If a payment has been collected but you have not received payment confirmation, you can always check the status of your order and payments in the Klarna app or by logging in at www.klarna.com/uk .

Once Blake Mill has received the return and Klarna have received our confirmation, Klarna shall
refund any payments collected and cancel any future scheduled payments. You are always able to
monitor the status of your order in the Klarna app.

If you have not received your goods please call Blake Mill to check on your order and delivery
status. You can also contact Klarna’s Customer Service so that they can postpone the due date on
your payment or put the order on hold in the Klarna app while you wait for the goods to arrive.

As soon as the store has registered your cancellation or your return, the refund will be processed within 5 business days.

Refunds will be issued back to the debit or credit card which was originally used at checkout.

You can log in the Klarna app or at www.klarna.com/uk , where you will find all of your orders and payment schedule information.

Visit Klarna app Klarna’s Customer Service page for a full list of FAQs, live chat and telephone
options.