Delivery & Returns
UK STANDARD DELIVERY
Our standard delivery is free within the UK and we will get your shirt to you within three working days.
UK EXPEDITED DELIVERY
For a fee of £3.00, we are able to ship your order on the next business day assuming your order is placed prior to 12:00PM UK time on a business day.
UK DELIVERY TIMES
We dispatch orders on weekdays (Monday - Friday except UK Bank Holidays). However we are here Monday - Friday, we are real people, and we do answer our phone. If you have any questions at all, don't hesitate to call us, we'd love to hear from you.
Everyone says it, but we really do take pride in the quality of our shirts and in our customer service. If you are not completely satified with your purchase, return it to us free of charge immediately. We offer a complete, no quibble, 100% refund or exchange.
1. Please send us returns/exchanges within 30 days of you receiving your order. Items should be in new condition (it's fine that for you to try the item on of course, please just don't wear it out for a night and send it back unless there is a defect) and in the original packing with the tags attached.
2. We include a returns label with each order however if for some reason you have not received one, just call us on +44 1625 453 043 (9 -5 UK time, Monday - Friday).
3. Returns should be made to the following address:
Adelphi Mill, Grimshaw Lane
Bollington, Macclesfield, Cheshire
4. Once we've received your goods we will process your refund on the same working day. We will refund your account and notify you by email that your return is complete. Sadly, we don't control the credit card system, and it might take 3-5 business days for the refunded amount to appear on your credit card statement.
EUROPEAN DELIVERY & RETURNS
It's a bit more expensive to get goods across the English Channel so we do need to charge for delivery of your goods to the continent. The good news is that it is a flat fee of £9.00 regardless of how many shirts you order in one go! If you do need to return a shirt or your whole order, we will need you to cover the cost of shipping them to us at Adelphi Mill (see address above). However if you are requesting an exchange, we will not charge you for resending you your shirts. If you prefer a refund, it's the same deal as for our UK customers. A full refund is made but please ensure the shirt is in its original packaging and in new condition within 30 days of your receiving it.
OVERSEAS DELIVERY & RETURNS
For overseas customers beyond Europe, can we first say thankyou so much for finding your way to our English website! You will be quoted delivery charges during your order process. It's likely, depending on where your order from, that import taxes will be added by your local goverment. You will be charged for these directly. That not withstanding, as with UK customers, we offer 100% no quibble refunds.